The right of withdrawal is excluded and does not apply to Contracts concluded with Professional Customers and Business Customers.
is meant by
professional: the natural or legal person who acts in the exercise of his / her business, commercial, craft or professional activity, or an intermediary.
Simplifying, all the above professionals are excluded from the right of withdrawal.
- All purchases whose delivery is completed within a store.
- All audiovisual products or computer software, sound cards, midi controllers where software with LE license key is included in the package, which have been opened or activated by the consumer.
It excludes the costs of delivery to the recipient which constitute a service which the latter has used.
Consumer or user: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
Simplifying, all the consumer users referred to above remain included in the right of withdrawal.