General – MusicalStore2005

Order Information

How can I place an order?

Here are the steps to be able to place the order:

1. Log in if you have already registered or click REGISTER
2. In the Search Bar, enter the model of the product you are interested in and access the technical data sheet
3. Indicate the desired quantity and click on ADD TO CART
4. Once you are in the cart, proceed by clicking on GO TO CHECKOUT
5. Fill in all mandatory fields for billing and shipping information
6. Select the shipping and payment method
7. In the comments you can enter additional information regarding the shipment

Finally, click on PLACE ORDER, accepting the terms and conditions of purchase, return policy and the privacy policy, then your order number will appear and you will receive all information on the purchase by email.

The order will be conformed and accepted upon receipt of the shipping notification.
How to pre-order an upcoming product?

Inside MusicalStore2005 it is also possible to find new products 'coming' or other products in new supply. These indications, with the expected arrival dates, are present in the respective product sheets as you can see from the images below:

As we wrote, it is possible to proceed with the order (which is valid as a reservation) of these products to ensure the priority of purchase when they arrive in the warehouse.

The pre-order is not binding and you can cancel the purchase at any time.

Furthermore, it is important to know that the expected dates of arrival (where present) may undergo variations (both with regard to advances and delays) which may depend on the manufacturer, supplier or shipment.

MusicalStore2005 will be responsible for notifying changes to the estimated arrival dates as soon as possible.

Reservations can be made either with cards or by bank transfer.

If you make the reservation using the accepted cards, as soon as the product is available in stock, the system will proceed with the fulfillment of the order based on the reservation date.

If you make a reservation by bank transfer, the system will send an email requesting payment only when the reserved product is in the warehouse and ready for shipment. So you won't pay anything first. However, the wire transfer process can be a bit slower due to bank transfer times.

We reiterate again that the pre-order is not binding and you can cancel the purchase at any time.
Is it possible to request a quote for the purchase of large quantities?

For orders with large quantities it is possible to request an ad hoc quote by sending a request and specifying the product model of your interest.
Can I request changes to an order that has been completed but not yet shipped?

EDIT PRODUCT LIST

It is possible to make a change to the product list only if the order has not yet been shipped.

CHANGE SHIPPING DATA

Changing the shipping address is only possible if the payment method used is bank transfer and the order has not yet been shipped.

If your order has not yet been shipped and you have used a payment method other than bank transfer, in order to proceed with the complete change of the shipping address, you will need to make an order cancellation request with relative full refund.

You can then place a new order by indicating the correct address directly at the time of purchase.

Go to the section: Shipping & Deliveries

MODIFICATION OF BILLING DATA

The change in billing information is only possible if the order has not yet been shipped.
Can I cancel an order that has already been shipped?

We understand that sometimes it is not always easy to choose products online. During the purchases it may happen to notice errors in the choice of the product. Any errors and indecisions can be easily resolved before shipment, but if the order has already been delivered to the courier, due to management difficulties, it is not possible to cancel the shipment.

But do not despair, if you have realized that the order placed is not what you wanted, you can always exercise the right of withdrawal.

In this case, read the section with the FAQ dedicated to Returns & Exchanges.

Product information

What should I do if I have technical questions about the products?

For explanations and information that cannot be found from the site or from our FAQs, you can send a request, our assistance will answer you as soon as possible.
What do I do if I have a technical problem with a product?

If it is a product in your possession purchased from MusicalStore2005 and still covered by warranty, you can avail of the warranty by contacting or going to the nearest service center.

The details of the nearest assistance center are available by clicking on the item - Assistance - present in each product sheet, if it is not present you can always consult the manufacturer's website or carry out a simple search on Google.

Example:

Roland Product Service Center

We provide assistance on all products sold and shipped by MusicalStore2005 by contacting Customer Service. By submitting a request, our assistance will answer you as soon as possible.
I received a product that is not identical to the photo ...

Having a catalog with constantly updated images and features is a priority for MusicalStore2005. Sometimes the manufacturer makes small changes from an aesthetic point of view without notice.

And this is why we inform our customers that the images and features on MusicalStore2005 are to be considered indicative as there may be small variations, determined by variations in the supplier's production line.

In this case, if you believe that the product is completely different or would like to report an error, Send a request, the catalog department will check the information in the product sheet and update it.

If the product received is not to your liking, you can exercise the right of withdrawal within 14 days of receipt by filling out a Return Request.

See the Returns & Exchanges section
If a product is not present in the catalog, is it possible to order it?

If the product you are looking for is not in the catalog Send a request indicating the product model, the manufacturer url or any other information that may be useful to identify it, you will receive updates on any availability or possibility of purchase.
How can I tell if the product is available?

Within each product sheet (on the right side) there is the REAL STOCK available at our warehouse, delivery times or, in the case of a finished product, any supply dates.

Here are some examples:

Indicates immediate availability in stock and relative expected delivery date.

Indicates the quantities of the product available in stock.

Indicates the estimated delivery date.

Indicates the date when the product should be available for sale.

Indicates a product that is expected to arrive but for which there are no certain dates.

Indicates a product that cannot be ordered (often indicates products that are no longer in production).
What are Bundles?

Bundles are combinations of multiple products that can be purchased in a single click with an advantageous price.

Example:

Shipping and Delivery

What are the delivery times and shipping costs?
Within each product sheet, information on shipping costs is indicated. The costs may vary according to the type of product, the price and the promotions in place. Generally the shipping costs are as follows:
- Standard shipping Italy € 7.90
- FREE standard shipping on orders over € 199
- Express shipping Italy € 10.90
Vip Products are low-priced items sold and / or shipped by MusicalStore2005 that can be purchased within an order whose total amount exceeds EUR 29 (shipping costs excluded). This way you will save on shipping costs.

Below you will find a summary of the costs and delivery times:
How long does the delivery take?
The deliveries and the times in which these take place always generate a bit of apprehension on the part of those who buy online. Furthermore, it may happen that you want to receive the purchased product with some urgency. During the purchase with MusicalStore2005, in the section dedicated to the finalization of the order, you can choose the type of delivery you prefer. At the same time you can see the estimated delivery times as shown in the image below:

Usually deliveries take place within 2/3 days from receipt of the shipping notification even if times may vary depending on the geographical area of the destination.

For more information on delivery times, please visit the following FAQ section What are the delivery times and shipping costs?

If your order is already shipped you will find the tracking and the name of the courier used for your shipment in your account following the path:
- My orders
- View order
- Track your order
For more information on the delivery date, check the order confirmation email we sent you immediately after purchase (and to be on the safe side also check the spam mail section).
What if a product has free shipping and I add another product that doesn't?

Shipping costs are always free if in your order, beyond the final value, there is at least one product eligible for free shipping.

Example:

Product 1 (eligible for free shipping)
Product 2 (not eligible for free shipping)

In this case the shipping costs will be free.

Read the FAQ: What are the delivery times and shipping costs?
Which courier do you entrust the purchased goods to?

We know that those who buy online may have preferred couriers based on their previous experiences. MusicalStore2005.com collaborates with various couriers and automatically entrusts its shipments based on internal organizational parameters.

Generally, based on a solid collaboration over the years, most of the shipments are entrusted to the GLS courier. However, among the other couriers we work with we list TNT, DHL, Nexive and BRT.
How can I check if the order has been shipped?
You can monitor the progress of your order and its shipment within your area on MusicalStore2005.
- From the menu on the left of your personal area click on My ordersI miei ordini
- You will access the details of your order. If the payment is received, as in the image below, then your order is being processed and the shipment will take place within the expected delivery times *:
* The expected delivery times are calculated based on the type of shipment chosen (standard or express) during the purchase phase and associated with your order.

As soon as your order goes to the 'Shipped' status, you will receive an initial shipping email. Then in the next 24 hours you will be notified of all the additional information of the shipment where you can check the tracking and the progress of the delivery.

You can read the FAQ:

Quando riceverò il tracking del mio ordine?

Quanti tentativi di consegna include la mia spedizione
How many delivery attempts does my shipment include?

The shipment includes 2 delivery attempts. Through the tracking on the courier's website you have the possibility to schedule the delivery at particular times of the day.

In the event that both attempts are unsuccessful due to your inability to be found at the completed address, the shipment will remain in storage at the competent courier branch for 3 days. In these 3 days you will have to arrange for the recovery of the goods independently.

If you are unable to recover the goods within 3 days, the shipment will be returned to the sender with a charge for the management costs incurred, costs that can range from a minimum of 20 euros to a maximum of 100 euros depending on the type of product purchased.

For help or information

If your order falls into this category, we invite you to send a request by filling out the following form.

Read also the FAQ:

When will I receive the tracking of my order?

How can I check if the order has been shipped?

Returns and Exchanges

Extension of the right of withdrawal up to 30 days
As you well know, the Right of Withdrawal is exercised within 14 days of receipt of the goods.

MusicalStore2005 extends the standard Right of Withdrawal, that is, the return within 14 days of the product without giving any reason, up to 30 days with the replacement of another product of your choice or with a MusicalStore2005 voucher (non-refundable).

The extension is valid on all items sold and shipped by MusicalStore2005.com.

How does it work?

If you have noticed after 14 days of receipt that the purchased product does not meet your needs, MusicalStore2005 offers for all eligible products

* the possibility of replacing it with another product in the catalog or a MusicalStore2005 purchase voucher (non-refundable).

Fill out the relevant form within 30 days of receipt of the product and you will be contacted directly by one of our operators to arrange the replacement.

EXCLUSION

* The right of withdrawal is excluded for the following products;
- Products made to measure or modified by the customer's will.
- Software
- Audio visual products
- Sound cards, where LE license key software is included in the package
* Purchases made by resellers or by subjects who in any capacity purchase for resale to third parties are excluded from the right of withdrawal

TRANSPARENCY

In compliance with the principles of transparency MusicalStore2005.com undertakes to guarantee the best service offered, for more information consult the relative form.
Right of withdrawal: the product does not meet my expectations
We know that it is not always easy to buy online, and it may happen that the purchased product is not in line with what was expected. In this case, you can avail yourself of the right of withdrawal.

As you well know, the Right of Withdrawal is exercised within 14 days of receipt of the goods for all suitable products *.

Fill out the relevant form within 14 days of receipt of the product to start the return procedure.

EXCLUSION

* The right of withdrawal is excluded for the following products:
- Products made to measure or modified by the customer's will.
- Software
- Audio-visual products
- Sound cards, where LE license key software is included in the package
* The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties
I have received a faulty / damaged product, what can I do?
Even if rarely, it can happen that a product arrives defective or damaged and the causes can be various and due to the shipment itself or to a problem originally of the parent company. If you have received a defective and / or damaged product, first fill out the return form within 14 days of receipt of the product, specifying in detail, in a clear and orderly manner, the problem encountered and attaching photos.
- Log in to MusicalStore2005.com
- Return Request
Then continue with the guided procedure to complete the return procedure.

Note:

In some special cases we may ask you for additional information such as;
1. Label image placed on the outside
2. Complete image of the external packaging
3. Video proof of the defect found and how to replicate it in the laboratory
You will then receive instructions to organize the return of the product and, once it arrives at our logistics center, we will inspect it and proceed with the replacement or refund as soon as possible.
How long do I have to proceed with the return shipment?

After entering a return practice (see here how to enter a return practice) and having received the approval from MusicalStore2005 you have 14 days from the approval of the return practice to organize the return of the goods. Subsequently the system will proceed to the closure of the return procedure automatically, any deliveries after the 14th day at our logistics center will not be accepted.
How long do I have to take advantage of the return?
As you well know, the Right of Withdrawal is exercised within 14 days of receipt of the goods.

The return request can be reached in your personal customer area:
- Log in to MusicalStore2005.com
- Return Request
Then continue with the guided procedure to complete the return procedure.

You will then receive instructions to organize the return of the product and once it arrives at our logistics center we will inspect it and proceed with the replacement or refund as soon as possible.
If I return a product, how and when will I receive the refund?

In the event of a return, the refund will be made using the card or payment method used during the purchase. By law, this must be done within 30 days of returning the products. On average MusicalStore2005 makes the refund within 7 working days.

Advantages and Guarantees

Is the invoice valid for warranty purposes?

Yes, the invoice is a valid document for the product warranty.
What payment methods do you accept?

The accepted payment methods are:

PayPal
VISA Credit Card
MasterCard Credit Card
Maestro Credit Card
Amex Credit Card
Amazon Pay
Scalapay
3x 4x Oney

Customer Support

Do I have to register in order to buy?
Yes, registration is necessary as only after completing it will you be able to complete the purchase procedure and receive all the updates useful for the shipment and delivery of your order.

In addition, you will facilitate future purchases by making the process easier and faster.
- To do this, click on 'register' in the area visible in the image below:
- Then click on Create a New Account (alternatively you can log in via one of the social networks you see below):
Can I change my personal data?

Yes, you can change your email, password and personal data in the 'My account' section.
How do I proceed if I have forgotten my password?

If you have forgotten your password, you can create a new one by clicking on "Forgot your password?" which you can find on the Login page of the site. Just enter your e-mail address and you will receive a communication from us that will guide you in the process of creating a new password.
How to use a discount coupon code?

You may have received a discount coupon code following some promotion provided directly by MusicalStore2005 or by other sites following a partnership with MusicalStore2005.

To use the coupon code when finalizing the order, enter it in the area indicated as in the image below:

You will see the discount based on the coupon value.

N.B.
Check the time validity of the coupon
Does the credit in my account expire?

No, the credit does not expire, you can make the purchase whenever you want.