General – MusicalStore2005.com

Order Information

How can I place an order?

Here are the steps to be able to place the order:

1. Log in if you have already registered or click REGISTER
2. In the Search Bar, enter the model of the product you are interested in and access the technical data sheet
3. Indicate the desired quantity and click on ADD TO CART
4. Once you are in the cart, proceed by clicking on GO TO CHECKOUT
5. Fill in all mandatory fields for billing and shipping information
6. Select the shipping and payment method
7. In the comments you can enter additional information regarding the shipment

Finally, click on PLACE ORDER, accepting the terms and conditions of purchase, return policy and the privacy policy, then your order number will appear and you will receive all information on the purchase by email.

The order will be conformed and accepted upon receipt of the shipping notification.
How to pre-order an upcoming product?

Inside MusicalStore2005 it is also possible to find new products 'coming' or other products in new supply. These indications, with the expected arrival dates, are present in the respective product sheets as you can see from the images below:

As we wrote, it is possible to proceed with the order (which is valid as a reservation) of these products to ensure the priority of purchase when they arrive in the warehouse.

The pre-order is not binding and you can cancel the purchase at any time.

Furthermore, it is important to know that the expected dates of arrival (where present) may undergo variations (both with regard to advances and delays) which may depend on the manufacturer, supplier or shipment.

MusicalStore2005 will be responsible for notifying changes to the estimated arrival dates as soon as possible.

Reservations can be made either with cards or by bank transfer.

If you make the reservation using the accepted cards, as soon as the product is available in stock, the system will proceed with the fulfillment of the order based on the reservation date.

If you make a reservation by bank transfer, the system will send an email requesting payment only when the reserved product is in the warehouse and ready for shipment. So you won't pay anything first. However, the wire transfer process can be a bit slower due to bank transfer times.

We reiterate again that the pre-order is not binding and you can cancel the purchase at any time.
Is it possible to request a quote for the purchase of large quantities?

For orders with large quantities it is possible to request an ad hoc quote by sending a request and specifying the product model of your interest.
Can I request changes to an order that has been completed but not yet shipped?

EDIT PRODUCT LIST

It is possible to make a change to the product list only if the order has not yet been shipped.

CHANGE SHIPPING DATA

Changing the shipping address is only possible if the payment method used is bank transfer and the order has not yet been shipped.

If your order has not yet been shipped and you have used a payment method other than bank transfer, in order to proceed with the complete change of the shipping address, you will need to make an order cancellation request with relative full refund.

You can then place a new order by indicating the correct address directly at the time of purchase.

Go to the section: Shipping & Deliveries

MODIFICATION OF BILLING DATA

The change in billing information is only possible if the order has not yet been shipped.
Can I cancel an order that has already been shipped?

We understand that sometimes it is not always easy to choose products online. During the purchases it may happen to notice errors in the choice of the product. Any errors and indecisions can be easily resolved before shipment, but if the order has already been delivered to the courier, due to management difficulties, it is not possible to cancel the shipment.

But do not despair, if you have realized that the order placed is not what you wanted, you can always exercise the right of withdrawal.

In this case, read the section with the FAQ dedicated to Returns & Exchanges.

Product information

What should I do if I have technical questions about the products?

For explanations and information that cannot be found from the site or from our FAQs, you can send a request, our assistance will answer you as soon as possible.
What do I do if I have a technical problem with a product?

If it is a product in your possession purchased from MusicalStore2005 and still covered by warranty, you can avail of the warranty by contacting or going to the nearest service center.

The details of the nearest assistance center are available by clicking on the item - Assistance - present in each product sheet, if it is not present you can always consult the manufacturer's website or carry out a simple search on Google.

Example:

Roland Product Service Center

We provide assistance on all products sold and shipped by MusicalStore2005 by contacting Customer Service. By submitting a request, our assistance will answer you as soon as possible.
I received a product that is not identical to the photo ...

Having a catalog with constantly updated images and features is a priority for MusicalStore2005. Sometimes the manufacturer makes small changes from an aesthetic point of view without notice.

And this is why we inform our customers that the images and features on MusicalStore2005 are to be considered indicative as there may be small variations, determined by variations in the supplier's production line.

In this case, if you believe that the product is completely different or would like to report an error, Send a request, the catalog department will check the information in the product sheet and update it.

If the product received is not to your liking, you can exercise the right of withdrawal within 14 days of receipt by filling out a Return Request.

See the Returns & Exchanges section
If a product is not present in the catalog, is it possible to order it?

If the product you are looking for is not in the catalog Send a request indicating the product model, the manufacturer url or any other information that may be useful to identify it, you will receive updates on any availability or possibility of purchase.
How can I tell if the product is available?

Within each product sheet (on the right side) there is the REAL STOCK available at our warehouse, delivery times or, in the case of a finished product, any supply dates.

Here are some examples:

Indicates immediate availability in stock and relative expected delivery date.

Indicates the quantities of the product available in stock.

Indicates the estimated delivery date.

Indicates the date when the product should be available for sale.

Indicates a product that is expected to arrive but for which there are no certain dates.

Indicates a product that cannot be ordered (often indicates products that are no longer in production).
What are Bundles?

Bundles are combinations of multiple products that can be purchased in a single click with an advantageous price.

Example:

Customer Support

Do I have to register in order to buy?
Yes, registration is necessary as only after completing it will you be able to complete the purchase procedure and receive all the updates useful for the shipment and delivery of your order.

In addition, you will facilitate future purchases by making the process easier and faster.
- To do this, click on 'register' in the area visible in the image below:
- Then click on Create a New Account (alternatively you can log in via one of the social networks you see below):
Can I change my personal data?

Yes, you can change your email, password and personal data in the 'My account' section.
How do I proceed if I have forgotten my password?

If you have forgotten your password, you can create a new one by clicking on "Forgot your password?" which you can find on the Login page of the site. Just enter your e-mail address and you will receive a communication from us that will guide you in the process of creating a new password.
How to use a discount coupon code?

You may have received a discount coupon code following some promotion provided directly by MusicalStore2005 or by other sites following a partnership with MusicalStore2005.

To use the coupon code when finalizing the order, enter it in the area indicated as in the image below:

You will see the discount based on the coupon value.

N.B.
Check the time validity of the coupon
Does the credit in my account expire?

No, the credit does not expire, you can make the purchase whenever you want.