What do I do if I have a technical problem with a product?

For explanations and information that cannot be found from the site or from our FAQs, you can send a request, our assistance will answer you as soon as possible.

If it is a product in your possession purchased from MusicalStore2005 and still covered by warranty, you can avail of the warranty by contacting or going to the nearest service center.

The details of the nearest assistance center are available by clicking on the item - Assistance - present in each product sheet, if it is not present you can always consult the manufacturer's website or carry out a simple search on Google.

  Example:

       Roland Product Service Center

We provide assistance on all products sold and shipped by MusicalStore2005 by contacting Customer Service. By submitting a request, our assistance will answer you as soon as possible.

Having a catalog with constantly updated images and features is a priority for MusicalStore2005. Sometimes the manufacturer makes small changes from an aesthetic point of view without notice.

And this is why we inform our customers that the images and features on MusicalStore2005 are to be considered indicative as there may be small variations, determined by variations in the supplier's production line.

In this case, if you believe that the product is completely different or would like to report an error, Send a request, the catalog department will check the information in the product sheet and update it.

If the product received is not to your liking, you can exercise the right of withdrawal within 14 days of receipt by filling out a Return Request.

See the Returns & Exchanges section

If the product you are looking for is not in the catalog Send a request indicating the product model, the manufacturer url or any other information that may be useful to identify it, you will receive updates on any availability or possibility of purchase.

Within each product sheet (on the right side) there is the REAL STOCK available at our warehouse, delivery times or, in the case of a finished product, any supply dates.

Here are some examples:

Indicates immediate availability in stock and relative expected delivery date.

Indicates the quantities of the product available in stock.

Indicates the estimated delivery date.

Indicates the date when the product should be available for sale.

Indicates a product that is expected to arrive but for which there are no certain dates.

Indicates a product that cannot be ordered (often indicates products that are no longer in production).

Bundles are combinations of multiple products that can be purchased in a single click with an advantageous price.

Example:

The products indicated as B-Stock are new items and may have been used for some internal demos or returned by other customers.

All B-Stock products are checked both on arrival and departure and enjoy a 2-year warranty and the right of withdrawal.

In some cases they may show slight signs of use, but in the case of particular aesthetic defects, the specification found is highlighted in the product sheet.

For any doubt or clarification you can send a request before purchasing and the assistance will reply as soon as possible.

B-Stock product example:

Yes, all the products for sale on the MusicalStore2005 website are new and sealed.

In some cases they may have been opened in the laboratory for inspection and control of their integrity or as happens for all stringed instruments, such as guitars and basses, both on arrival and before shipment to the customer are inspected and tested.

Ensuring that any manufacturing defect or product integrity is ascertained before the instrument reaches the customer.

Products that are the result of a return or have been used for some demos are marked B-Stock.

What are B-Stock products?

We understand the concerns that may arise when unexpected price changes occur. Below we clarify by describing some of the reasons that usually affect this phase.

The price / offer displayed on MusicalStore2005 may undergo automatic changes "without notice" (even after a few hours).

the validity of any offer is confirmed only if present on the cart page or on the checkout page at the time of order confirmation.

The price / offer of a product may be different in the various parts of the site due to a pricing update not yet completed.

The fluctuation of prices is managed automatically and they can vary several times during the day. Offers valid for a fixed period of time (with the exception of special campaigns and promotions) may also change without notice.

MusicalStore2005 carries out checks on the adequacy of the price (sometimes system errors may occur) before the final go-ahead.

On MusicalStore2005 you will always find a fair price - the best price - but we can't afford the lowest price in the world, so we don't offer prices other than those shown.

MusicalStore2005 offers all consumer customers the same conditions of purchase, extension of the right of withdrawal, telephone assistance, assistance via e-mail, fast shipments and dedicated technical advice in the professional field.

All products come from official distributors and are covered by a 24-month legal and compliance guarantee.

We are aware that nowadays on the net you can always find the lowest price, and often these prices refer to b-stock or exposed products, not new and sealed.

Customers who buy on MusicalStore2005 or who return do so because they are satisfied with the goods and service received - a pride for us - 🤩 those rare times that something goes wrong we are always ready to understand our customers' needs and make sure they are met .

However, it is always a good idea to send a request to our sales department specifying the product model of your interest, url and any other useful information to offer you a fair price.

The B2B service is an area dedicated to sellers (who do not operate online) of musical, electronic and IT items. To find out more, consult this section.