Can I request changes to an order that has been completed but not yet shipped?

Here are the steps to be able to place the order:

1. Log in if you have already registered or click REGISTER
2. In the Search Bar, enter the model of the product you are interested in and access the technical data sheet
3. Indicate the desired quantity and click on ADD TO CART
4. Once you are in the cart, proceed by clicking on GO TO CHECKOUT
5. Fill in all mandatory fields for billing and shipping information
6. Select the shipping and payment method
7. In the comments you can enter additional information regarding the shipment

Finally, click on PLACE ORDER, accepting the terms and conditions of purchase, return policy and the privacy policy, then your order number will appear and you will receive all information on the purchase by email.

The order will be conformed and accepted upon receipt of the shipping notification.

Inside MusicalStore2005 it is also possible to find new products 'coming' or other products in new supply. These indications, with the expected arrival dates, are present in the respective product sheets as you can see from the images below:

As we wrote, it is possible to proceed with the order (which is valid as a reservation) of these products to ensure the priority of purchase when they arrive in the warehouse.

The pre-order is not binding and you can cancel the purchase at any time.

Furthermore, it is important to know that the expected dates of arrival (where present) may undergo variations (both with regard to advances and delays) which may depend on the manufacturer, supplier or shipment.

MusicalStore2005 will be responsible for notifying changes to the estimated arrival dates as soon as possible.

Reservations can be made either with cards or by bank transfer.

If you make the reservation using the accepted cards, as soon as the product is available in stock, the system will proceed with the fulfillment of the order based on the reservation date.

If you make a reservation by bank transfer, the system will send an email requesting payment only when the reserved product is in the warehouse and ready for shipment. So you won't pay anything first. However, the wire transfer process can be a bit slower due to bank transfer times.

We reiterate again that the pre-order is not binding and you can cancel the purchase at any time.

For orders with large quantities it is possible to request an ad hoc quote by sending a request and specifying the product model of your interest.

EDIT PRODUCT LIST

It is possible to make a change to the product list only if the order has not yet been shipped.

CHANGE SHIPPING DATA

Changing the shipping address is only possible if the payment method used is bank transfer and the order has not yet been shipped.

If your order has not yet been shipped and you have used a payment method other than bank transfer, in order to proceed with the complete change of the shipping address, you will need to make an order cancellation request with relative full refund.

You can then place a new order by indicating the correct address directly at the time of purchase.

Go to the section: Shipping & Deliveries

MODIFICATION OF BILLING DATA

The change in billing information is only possible if the order has not yet been shipped.

We understand that sometimes it is not always easy to choose products online. During the purchases it may happen to notice errors in the choice of the product. Any errors and indecisions can be easily resolved before shipment, but if the order has already been delivered to the courier, due to management difficulties, it is not possible to cancel the shipment.

But do not despair, if you have realized that the order placed is not what you wanted, you can always exercise the right of withdrawal.

In this case, read the section with the FAQ dedicated to Returns & Exchanges.