The shipment includes 2 delivery attempts. Through the tracking on the courier's website you have the possibility to schedule the delivery at particular times of the day.
In the event that both attempts are unsuccessful due to your inability to be found at the completed address, the shipment will remain in storage at the competent courier branch for 3 days. In these 3 days you will have to arrange for the recovery of the goods independently.
If you are unable to recover the goods within 3 days, the shipment will be returned to the sender with a charge for the management costs incurred, costs that can range from a minimum of 20 euros to a maximum of 100 euros depending on the type of product purchased.
For help or information
If your order falls into this category, we invite you to send a request by filling out the following form.
Read also the FAQ:
When will I receive the tracking of my order?
How can I check if the order has been shipped?
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