What should I do when the courier delivers the goods to me?

Within each product sheet, information on shipping costs is indicated. The costs may vary according to the type of product, the price and the promotions in place. Generally the shipping costs are as follows:

• Standard shipping Italy € 7.90
• FREE standard shipping on orders over € 199
• Express shipping Italy € 10.90

Vip Products are low-priced items sold and / or shipped by MusicalStore2005 that can be purchased within an order whose total amount exceeds EUR 29 (shipping costs excluded). This way you will save on shipping costs.

Below you will find a summary of the costs and delivery times:

The deliveries and the times in which these take place always generate a bit of apprehension on the part of those who buy online. Furthermore, it may happen that you want to receive the purchased product with some urgency. During the purchase with MusicalStore2005, in the section dedicated to the finalization of the order, you can choose the type of delivery you prefer. At the same time you can see the estimated delivery times as shown in the image below:

Usually deliveries take place within 2/3 days from receipt of the shipping notification even if times may vary depending on the geographical area of ​​the destination.

For more information on delivery times, please visit the following FAQ section What are the delivery times and shipping costs?

If your order is already shipped you will find the tracking and the name of the courier used for your shipment in your account following the path:

• My orders
• View order
• Track your order

For more information on the delivery date, check the order confirmation email we sent you immediately after purchase (and to be on the safe side also check the spam mail section).

Shipping costs are always free if in your order, beyond the final value, there is at least one product eligible for free shipping.

Example:

Product 1 (eligible for free shipping)
Product 2 (not eligible for free shipping)

In this case the shipping costs will be free.

Read the FAQ: What are the delivery times and shipping costs?

We know that those who buy online may have preferred couriers based on their previous experiences. MusicalStore2005.com collaborates with various couriers and automatically entrusts its shipments based on internal organizational parameters.

Generally, based on a solid collaboration over the years, most of the shipments are entrusted to the GLS courier. However, among the other couriers we work with we list TNT, DHL, Nexive and BRT.

You can monitor the progress of your order and its shipment within your area on MusicalStore2005.

• From the menu on the left of your personal area click on My ordersI miei ordini

• You will access the details of your order. If the payment is received, as in the image below, then your order is being processed and the shipment will take place within the expected delivery times *:

* The expected delivery times are calculated based on the type of shipment chosen (standard or express) during the purchase phase and associated with your order.

As soon as your order goes to the 'Shipped' status, you will receive an initial shipping email. Then in the next 24 hours you will be notified of all the additional information of the shipment where you can check the tracking and the progress of the delivery.

You can read the FAQ:

Quando riceverò il tracking del mio ordine?

Quanti tentativi di consegna include la mia spedizione

The shipment includes 2 delivery attempts. Through the tracking on the courier's website you have the possibility to schedule the delivery at particular times of the day.

In the event that both attempts are unsuccessful due to your inability to be found at the completed address, the shipment will remain in storage at the competent courier branch for 3 days. In these 3 days you will have to arrange for the recovery of the goods independently.

If you are unable to recover the goods within 3 days, the shipment will be returned to the sender with a charge for the management costs incurred, costs that can range from a minimum of 20 euros to a maximum of 100 euros depending on the type of product purchased. 

For help or information

If your order falls into this category, we invite you to send a request by filling out the following form.

Read also the FAQ:

When will I receive the tracking of my order?

How can I check if the order has been shipped?

Yes, it is possible. During the purchase process you can enter a new shipping address different from the billing address. Uncheck the Ship to the same address box (as seen in the image below) and fill in the form with the new data:

You may also find the FAQ: Can I change my shipping information?

You can change the shipping information only if your order has not yet been shipped and if the payment method used is not PayPal.

If you have used PayPal as a payment method and wish to change the shipping address, you will need to fill in the form requesting the cancellation and the relative refund before your order is shipped and then you will have to proceed with the insertion of a new order indicating the desired address.

Read also the FAQ:

Can I cancel an order that has already been shipped?

Can I change my personal data?

Can I change my billing information?

See the section dedicated to Returns & Exchanges

We understand that sometimes it is not always easy to choose products online. During the purchases it may happen to notice errors in the choice of the product. Any errors and indecisions can be easily resolved before shipment, but if the order has already been delivered to the courier we are unable to block it.

But do not despair, if you have realized that the order placed is not what you wanted, you can always exercise the right of withdrawal.

In this case, read the section with the FAQ dedicated to Returns & Exchanges.

Through the management processes of our warehouse we do everything possible to respect the expected delivery times. However, even if rarely, it can happen that the delivery dates are not respected and this can depend on unexpected factors and sometimes not in the full control of MusicalStore2005.

Delays can be due to various causes, we list some of them below:

Examples of delays:

• transport delays (both when the product arrives at our warehouses and at the customer's final delivery site). Delays may be due to unforeseen conditions concerning communication routes, weather conditions, geographical areas to be reached, etc.
• delays due to procurement by suppliers or shipments from the parent company, often without prior notice from them.
• while taking charge in the warehouse, you notice: damaged product packaging and / or broken product; inconsistencies on stock availability; product not compliant with shipment. These eventualities, in the absence of another identical product, lead to a replenishment from the supplier (and this could lengthen waiting times).

In addition, with regard to pre-order products as novelties or as a new supply already confirmed by the system, there may be postponements in the arrival date due to production, transport or customs.

In any case, you will receive advance communications that will give you the opportunity to wait for your arrival or request any refund.

If you have not received the order on the expected delivery date, we will carry out checks and updates on the status of your order. Send a request at this link.