Through the management processes of our warehouse we do everything possible to respect the expected delivery times. However, even if rarely, it can happen that the delivery dates are not respected and this can depend on unexpected factors and sometimes not in the full control of MusicalStore2005.
Delays can be due to various causes, we list some of them below:
Examples of delays:
- transport delays (both when the product arrives at our warehouses and at the customer's final delivery site). Delays may be due to unforeseen conditions concerning communication routes, weather conditions, geographical areas to be reached, etc.
- delays due to procurement by suppliers or shipments from the parent company, often without prior notice from them.
- while taking charge in the warehouse, you notice: damaged product packaging and / or broken product; inconsistencies on stock availability; product not compliant with shipment. These eventualities, in the absence of another identical product, lead to a replenishment from the supplier (and this could lengthen waiting times).
In addition, with regard to pre-order products as novelties or as a new supply already confirmed by the system, there may be postponements in the arrival date due to production, transport or customs.
In any case, you will receive advance communications that will give you the opportunity to wait for your arrival or request any refund.
If you have not received the order on the expected delivery date, we will carry out checks and updates on the status of your order. Send a request at this link.
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