Even if rarely, it can happen that a product arrives defective or damaged and the causes can be various and due to the shipment itself or to a problem originally of the parent company. If you have received a defective and / or damaged product, first fill out the return form within 14 days of receipt of the product, specifying in detail, in a clear and orderly manner, the problem encountered and attaching photos.
- Log in to MusicalStore2005.com
- Return Request
Then continue with the guided procedure to complete the return procedure.
In some special cases we may ask you for additional information such as;
- Label image placed on the outside
- Complete image of the external packaging
- Video proof of the defect found and how to replicate it in the laboratory
You will then receive instructions to organize the return of the product and, once it arrives at our logistics center, we will inspect it and proceed with the replacement or refund as soon as possible.